ARTICLE – What Does the Customer Expect of the Salesperson?
Published February 2018 By Miles Free III “There is only one valid definition of business purpose: to create a customer.” -Peter Drucker VIEW ARTICLE
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ARTICLE – PMPA Member CJWinter Finds Success in Superior Customer Service and Quick Turnaround Times
Published February 2018 By PMPA Staff In 1969, Robert J. Brinkman acquired what would become CJWinter, a Rochester, New York-based company initially focused on the manufacturing of tooling and accessories for Davenport screw machines. VIEW ARTICLE
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ARTICLE – How Do We Make Training Work?
Published February 2018 By Sterling Gill III Creating cohesive training that is both relevant and significant is a challenge that everyone in the training and development world faces. VIEW ARTICLE
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ARTICLE – Indicators that Drive Your Shop’s Performance
Published December 2017 By Miles Free III “What gets measured gets managed.” -Peter Drucker There are indicators that drive what gets managed in our business. What indicators do you follow to drive your company’s performance? Are they the correct indicators for what you are trying to achieve? VIEW ARTICLE
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ARTICLE – PMPA Member Smith & Richardson Manufacturing Finds Success in Employee Training and Equipment Investment
Published December 2017 By PMPA Staff Established in 1921, Smith & Richardson Manufacturing didn’t make its mark as a global supplier of precision machined parts until it bought a small screw machine shop in 1986. VIEW ARTICLE
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ARTICLE – The Need for Professional Development
Published December 2017 By Sterling Gill III Professional development and staff training are important to the success of every shop VIEW ARTICLE
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ARTICLE – PMPA 2018 Management Update Conference: Concrete and Implementable Takeaways
Published December 2017 By PMPA Staff PMPA’s Management Update Conference will be held Thursday-Saturday, March 8-10, 2018, at the San Diego Marriott Marquis and Marina in San Diego, California. VIEW ARTICLE
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2017 PM | Articles | Content - Business/Continuous Improvement | Content-Leadership | Reference-HR | Topic Pages
ARTICLE – Thinking About New Employee Outreach from the Shop’s Perspective
Published November 2017 By Scott Wiltsie We are all definitely faced with a challenge regarding today’s new workforce. One thing is for sure, the same old practices, operations, expectations and training systems just won’t cut it when it comes to attracting, developing and retaining younger talent for our shops. VIEW ARTICLE
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2017 PM | Articles | Content - Business/Continuous Improvement | Content-Quality | Content-Safety | Topic Pages
ARTICLE – PMPA Member Laurel Steel Finds Success in Quality Products and Workplace Safety
Published November 2017 By PMPA Staff In 1967, Milton E. Harris, owner of J. Harris and Sons, was approached by a salesman from a small steel products shop outside of Orangeville, Ontario, Canada, who convinced Mr. Harris to buy the company and adopt its name, Laurel Steel Products. VIEW ARTICLE
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ARTICLE – PMPA Membership Value
Published November 2017 By Monte Guitar PMPA member value can be broken down into four core buckets: benchmarking, networking, savings and training. VIEW ARTICLE